Help Center

Help Center

How can we help?

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Orders & payment

Placing, changing and paying for an order.
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Shipping & delivery

Times, tracking and what to expect.
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Returns & exchanges

Our 30-day policy and how to start.
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Product & care

Materials, dimensions and looking after pieces.
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Warranty

What's covered and how to claim.
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Trade

Designer pricing and project support.
Returns & Exchanges

Live with it first

If a piece isn’t right, return or exchange it within 30 days of delivery. Because shipping to you is free, we send a prepaid return label and deduct the return postage plus a 10% restocking fee from your refund.

Start your return

Contact us with your order number.

Pack it up

Repack in the original packaging where possible.

Ship it back

We email you a prepaid label. Return shipping and a 10% restocking fee come off your refund.

Refund or swap

Processed within 5–7 business days of arrival.

What’s eligible

  • Unused items in original condition
  • Returned within 30 days of delivery
  • With original packaging and fittings

What’s not

  • Custom or made-to-order pieces
  • Items damaged through use
  • Final-sale or clearance items

Damaged in transit? Send a photo within 48 hours of delivery and we’ll replace it at no cost.

Warranty

Made to last

Every Monvara piece carries a 1-year warranty against defects in materials and workmanship from the date of delivery.

What’s covered

  • Manufacturing defects
  • Faulty wiring or fittings (lighting)
  • Structural failure under normal use

What’s not

  • Normal wear, patina and ageing
  • Accidental damage or misuse
  • Improper installation

Get in touch

Email us with your order number and a photo.

We assess

We review within 1 business day.

Parts, then replace

If it’s fixable we send replacement parts first; if not, we replace the whole piece.

FAQ

Common questions

Where do you ship and how much is it?
We offer complimentary shipping on every order, worldwide. Orders ship from our US and international warehouses.
How long will my order take?
After a 1–2 business day processing window, delivery is 7–20 business days within the US, and 10–25 business days internationally.
Can I return or exchange an item?
Yes. Within 30 days of delivery. We email you a return label; return shipping and a 10% restocking fee are deducted from your refund. See the full returns steps above.
Is anything covered by warranty?
Every product is covered for 1 year against manufacturing defects. If a piece is repairable we send replacement parts first; if not, we replace it.
Do you offer trade pricing?
Yes. Designers, architects and stylists get up to 35% off through the Trade Program.